How to report bugs

Bug
1

Report bugs you encounter in Polyend products.

Before You Begin:

  • Ensure your device is running the latest firmware.
  • We cannot address issues with older firmware versions.
  • Search for existing bug reports before submitting. If your issue is listed, please add a comment with any new details or leave an emoji, so we know it affects you as well.

Creating a Bug Report:

  • Create a new report via + New Topic in Bug or click here.
  • Follow the form and provide all requested details.

Note: Submit separate reports for each issue—one issue per topic.

Thanks for providing all the info we need to resolve issues quickly!

Bug Report Lifecycle:

  • After creating your report, the moderation team will review it for completeness.
  • If anything is unclear or missing, we may ask for more details.
  • Once it’s complete, we’ll forward it to Polyend for logging and investigation.
  • Polyend may have further questions as they work on the issue.
  • When resolved, the bug report will be updated, and the case will be closed.

Tip: Uploading Files Over 5MB

Use a file-sharing service and share the link in your report.

  • Privacy focused services:

  • The other usual suspects:

  • Not recommended anymore:

Thank you!

Thank you for helping us improve!
Together, we can make our products even better for all music creators.