Report bugs you encounter in Polyend products.
Before You Begin:
- Ensure your device is running the latest firmware.
- We cannot address issues with older firmware versions.
- Search for existing bug reports before submitting. If your issue is listed, please add a comment with any new details or leave an emoji, so we know it affects you as well.
Creating a Bug Report:
- Create a new report via + New Topic in Bug or click here.
- Follow the form and provide all requested details.
Note: Submit separate reports for each issue—one issue per topic.
Thanks for providing all the info we need to resolve issues quickly!
Bug Report Lifecycle:
- After creating your report, the moderation team will review it for completeness.
- If anything is unclear or missing, we may ask for more details.
- Once it’s complete, we’ll forward it to Polyend for logging and investigation.
- Polyend may have further questions as they work on the issue.
- When resolved, the bug report will be updated, and the case will be closed.
Tip: Uploading Files Over 5MB
Use a file-sharing service and share the link in your report.
For example:
Thank you!
Thank you for helping us improve!
Together, we can make our products even better for all music creators.