Tracker freezes when trying to preview 0s length range while importing

Bug Description

As the title says - it happens when using the import (not “add”) function. Doesn’t happen on v1.6.0

Reproduction Steps

  1. Select a sample that’s not super short (anything above 1s is fine)
  2. Select same start and end points so they equal to zero
  3. Try previewing the sample


bug is reproducible always

Found in

  • Version: (1.7.0)
  • Build: (533)
1 Like

Hi @binary Thank you for reporting this bug. We are sorry you’re experiencing issues while using our product. We will do our best to resolve it and notify you when it’s ready.

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@borsuk apparently sometimes it happens even when the preview length is normal (a few seconds) and also I don’t think the waveform is correctly synchronized to the sound itself :frowning: (it’s inconsistent)
Is it a known reproducible bug or should I supply more?
edit: OH and also, when importing in low quality, the sample editor doesn’t seem to be “aware” that the sample rate is lower and plays (and processes!) all the samples sped up. this happens every time and also on v1.6. Should I start another ticket?

I got my tracker a few days ago.

It is freezing on both versions 1.6 and 1.7 for no apparent reason.
It is quite astonishing. Just playing back two tracks and doing nothing but
listening the thing decides to freeze out of the blue and produces that gnarly
earpiercing sound, So be careful when working with this unit!

It is pretty annoying cause I cannot get into any kind of meaningful workflow
as crashes are happening between 5 and 20 minutes… unpredictable.
I always have the thought in my mind… is it going to freeze… any…time…
soon…? Or…not? Pretty stressful in a way.

(PLEASE don’t ask me to delete the workspace folder or try another PSU…
I tried almost every tip you can find online)

Since I got it three days ago I experienced between 20 or 30 crashes.
I stopped counting to be honest. It is somehow unbearable, especially when
researching that crashes have been a problem for years now (use your search

It’s a pity as I really dig the workflow and really feel this thing. It’s kind of how
my brain works, except my brain is not freezing half as much as the tracker does, thank goodness!

So now I am really inbetween… should I keep it or not? I love it when it runs
and it makes me smile with every beat, but the crashes making it really not
easy to work with.

I am not sure I have time to wait until Polyend fixed the problem as I only
have around three weeks left to return it…

Let’s see. Still hoping as I would love to keep it, but also doubting it a bit
as crashes seem to be one of the biggest issues people have with this unit
for some time now.


Hi @binary , thanks for you comment.

You are correct, we also have reproduction in this case. We are looking into it and will hopefully have a fix ready soon.

This issue is already logged as Playhead in Import window runs slower than audio playback after moving End point, and we are analysing it.

This is also an already known issue: Sample editor preview plays the sample pitched after it has been imported in low quality

Please let us know if the issues you see are different in any way and comment in respective bug topics or create a new one if needed.

Thanks for the support so far!

1 Like

@here I’m happy to inform that this bug was fixed with the 1.8.0 firmware update. :slight_smile:
Thank you for helping us improve the Tracker!

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