My Polyend Tracker has been used very few times and without a scratch it has a manufacturing defect not well specified.
Every time I remove the SD Card or turn off the power, it does not recognize the memory card.
I have to leave it for hours before the operating system and the machine can work.
The person who assisted me did nothing but make me do 80,000 tests without me being able to solve the problem.
The machine was born with a known defect since many people have highlighted the same, it’s been a year that no one and I mean NO ONE has the ability to tell me what it is.
The only thing they ask me from Polyend is money to repair it, they say FREE.
I will never buy a Polyend product again, never again!!!
1 Like
Hey @teazrecords, sorry to hear you are still having issues.
I see there has already been a discussion about this here and that there was no response from you:
What are the things that you have tried so far?
- Have you tried a different SD Card? It could be that your card is faulty
- Have you tried a different power supply (like a phone charger)? Just to make sure it’s not a power issue
If you already did all of this and the device is still not working. Then yes - it needs a repair.
Is your device still under warranty? Then i doubt you will have to pay anything (maybe shipping it back to them?). Or what exactly are they asking money for?
It seems to me english may not be your native language?
Is there another language i could help you in?
I can offer you German, Italian or of course English 
Of course, I did all the tests, but I couldn’t solve anything and no one really helped me.
The stain was built with a defect and needs to be repaired, I’m certainly not the only one with this problem.
Can we speak Italian.
Grazie.
Hi there! I’m just trying to better understand your issue and what you’re actually asking for, because right now it’s a bit unclear. You haven’t provided any video evidence, which makes it really hard for anyone in the community or support to help troubleshoot effectively. It would also be helpful if you could list all the steps you’ve already taken to try and resolve the problem. That said, one suggestion might be to use a brand-new, clean SD card, install the factory content on it, and see if the issue persists. I don’t know if you’ve already tried that. It’s also difficult to know how exactly the Tracker was handled for example, if the SD card was inserted the wrong way or too forcefully, it could have caused damage. Also, I’m not sure what your actual complaint is with Polyend support. Are you hoping they’ll repair your unit for free? Replace it with a new one? Offer an apology or propose another solution? It’s just really hard to help without the full context both of what exactly happened and what kind of resolution you’re looking for. And with a headline like “I will never buy a Polyend product again,” it sounds more like a final judgment than a request for help. So genuinely:
What do you want to happen now? How can we as users and as a support community actually assist you? And what specifically do you expect from Polyend in this case? Let’s figure it out.
How has it been a year and your hardware issue not resolved?
I had a power issue with a Tracker+ and a pad issue with a Play+ and both times I contacted Polyend support I got it resolved, the repair on the Play+ wasn’t successful but they replaced it straightaway when I re-contacted.
Was the device purchased direct from Polyend or another retailer, if it’s within warranty the retailer would have to replace/repair?
Ho fatto tutte le prove che mi sono state chieste: sostituito SD CARD, reinstallato Firmware, cancellato cartella Workspace, nulla.
Il Tracker quando viene staccato dall’alimentazione per molto tempo non riconosce la Scheda SD, devo lasciarlo per alcune ore prima che tutto torni come prima e possa essere utilizzato.
Polyend just asks me to do things that don’t solve the problem or tell me what is the problem.
The only thing they ask me is 60 euros to send the tracker so they can repair it.
Sorry that you still have issues. There are several threads where you described the same problem.
Here:
And here:
That you have eventually pay for a RMA implies that you are not in warranty anymore.
When Polyend Support asked you to send the tracker in for repair, they assumed that its a hardware defect. 60€ is very reasonable for a repair outside warranty.
You can do two things, send it in as asked and have your tracker repaired and working again or move on. You wont be able to fix it yourself.
But i kindly ask you to stop complaining every few months without doing anything.It does not help anybody.
Hardware defects can happen, sorry that you encountered this issue but its not a general tracker problem.
2 Likes
Excuse me, but who are you?
A tracker user like you. I also had a hardware issue last year with the tracker OG. RMA was almost hassle free and took 15 days.
So if you want a solution to your problem, that’s what you want to do next.
Opening a thread with “i will never buy a Polyend product again” does not lead to a working device, agree?
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Yes, the title simply looks like an attempt to discredit Polyend and sabotage the forum once again. I still don’t understand what the author aims to achieve and what their ultimate goal is. Such headlines and discussions may negatively affect search engine rankings and AI summaries. I recommend taking action. @Sandroid
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Since when did expressing a user’s opinion become a crime?
1 Like
Thanks for your opinion. We understand that you didn’t like Polyend because you experienced issues which, for some strange reason, you couldn’t resolve. However, we love the Tracker, and even if it breaks down or glitches, we’ll still love it, buy new ones, and love them again.
Keep calm and stay in your place.
Stai tranquillo e resta a posto tuo.
There’s nothing wrong with expressing opinions as long as we can discuss things objectively.
@sandroid, @Dann and others were kind and open to help you with your problem. The support came to the conclusion that its necessary to send your device in for repair.
Such threads always derail at some point. If there’s nothing more we can help you with the device specific problem, its the best admins close this thread.
2 Likes
…and since when do you decide what is objective or not?
Alora mi sembra proprio che il tuo tracker e un’unità difettosa. Perché non dovrebbe assolutamente fare così. Quindi sì, dovrai rispedirla per risolvere il problema.
I 60 euro sono probabilmente per la spedizione e non per la riparazione. Sei ancora in garanzia? Hai acquistato direttamente da Polyend? Quando l’hai comprato?
English for anyone else:
So it really does sound like you have a defective unit. Because that is absolutely not how it should work at all. So yes, you will have to send it back to get this resolved.
The 60 euros are for shipping and not for the repair most likely. Are you still under warranty? Did you buy from Polyend directly? How long ago was this?
It would be objective if the person provided a video of the non-working device, the date of purchase, and responses from technical support. Otherwise, this seems more like discrediting and trolling rather than an objective resolution of the issue. Check the user’s old posts.
In any case, the issue must be resolved only through technical support, if such an issue actually exists.
But jumping onto the forum feet first, declaring “I will never buy Polyend products,” and then expecting some help seems strange too.
What I declare and write concerns my experience with a Tracker that, if it works, I consider to be a very valid machine.
Therefore, it is certainly not up to you to tell me what or not to say and when.
Everyone.. instead of engaging in pointless arguments.. can we focus on solving this issue for the user instead? 
Thank you! 
So @teazrecords, have a look at what i wrote in my reply above and thank you in advance for your answer
2 Likes
Grazie, Sandro!
The problem occurred immediately after updating to Firmware1.9 and then to 1.9.1.
I changed the SD Card and carefully followed all the steps.
After the power is interrupted for a while or the SD Card is removed, the tracker does not recognize the memory.
I have to leave it on for hours to be able to use it again.
For this reason I do not think that replacing or repairing the reader is sufficient.