I’m having an issue with the original Play where the sample pool folders disappear after restarting the device and loading a project.
The samples all still seem to be loaded and the project plays back correctly but the folders are all gone (if I go to samples > view sample pool in the menu I only see the option to add a folder), this makes selecting samples somewhat annoying and the fill functions no longer work because the samples aren’t associated with a folder anymore.
If I add a folder manually then all the samples get added to it and aren’t correctly separated by folder anymore, so the fill function still doesn’t work (for example adding a Bass folder doesn’t just contain bass samples, it contains everything in the project). Since there’s no way to move samples between folders (at least not on the device itself, I haven’t tried messing around with the contents on the SD card) this is kinda painful to continue projects across multiple sessions.
Reproduction Steps
Load a sample pack with multiple folders into a project
Work with the device normally, build up patterns etc…
Save the project
Turn the device off and on
Load a different project
Load the project that was saved in step 3
Go to the menu > samples > view sample pool, see that no folders exist
Occurrence
This is reproducible all the time; however, it specifically seems to be caused by loading a sample pack. If I manually load folders one at a time, the folders get saved correctly even through a restart / loading other projects etc.
Hi @blackbox Thank you for reaching out. We are sorry you’re experiencing issues while using our product. Unfortunately, we are unable to reproduce the issue ourselves. Would it be possible to receive a zip file from one of your projects, so we can investigate it?
I’m having the same issue. Just got the Play, updated to 1.4. I load up a demo sample pack Chillhop. Fill a few tracks with kick, Snare, whatever. Save the project. Save the session. Click the button to turn of Play. Turn it back on. Select an empty track and try to fill with Kick, but tells me folder doesn’t exist. Even going to Samples/Folder there is nothing. All blank. I just got this thing 5 days ago.
I got it working now. I am using Lexar 633x 128GB card which is UHC-I class A1. Per manual this is recommended type and class. No matter what I did in Windows 11 worked. Powering on the Play after saving session or project all the sample folders were gone. FOLDER part would just say ALL, but samples were still there. I booted up Ubuntu and formated the entire drive. Not just partitions. Seems that there is a small empty partition on the sd card that windows was creating or not deleting. After I formated with Ubuntu as MBR FAT32, I just copied my stuff over and just tested in play and it works.
Maybe Play should have Format Card like the cameras do. This was very annoying and ridiculous.
Apologies, haven’t had a chance to look into this in the last couple days. Here’s a link to a zip of one of the projects that is having the issue (I would upload it here but it tells me new users can’t attach files): Dropbox - Massive letters.zip - Simplify your life
For what it’s worth, since others here mentioned the formatting of the SD card seemed to make a difference, I have since tried this on two different SD cards: the SanDisk Ultra 16GB UHS-I A1 that came with the Play (never reformatted, using the factory formatting) as well as a SanDisk Ultra 64GB microSDXC UHS-I (partitioned and formatted as MBR FAT32 using a Linux computer).
I’m using Linux to manage the files on the card if that somehow makes a difference, FYI.
While I notice that this second card doesn’t list class A1 as recommended by the manual (packaging only says UHS-I) on it, it seems to work a little better; this issue is still happening but I would say maybe 90% of the time instead of always.
I am having the same issue. Using a SanDisk ImageMate PRO UHS-1 card, 256 GB and it happens regularly during a session (don’t have to power off for the bug to occur). Not sure exactly when the folders drop out, but usually I hit the sample knob and they are just gone. Using the Play + 1.0.1 firmware.
Hi, I’ve been experiencing the same issue. Tried to format the SD card with OSX gave me the same result. The only way I can use the Polyend Play is with the factory projects (which are working fine, here I can add a folder/pool and it stays even after turning the device off).
Definitely having this same issues. I formatted two different cards and same issue. Kinda ruins your product for fast drum pattern building. Any word when this issue will be fixed makes it hard to use a machine that’s not functioning properly.
I’m also having the same issue. This is incredibly frustrating when you want to continue working on a song, except all of the sample folders are missing, which prevents you from using any of the Fill features because it cannot find the needed folder.
I’m having the same issue - I’m using the factory SD card. I deleted all the files on the card and extracted the factory “image” to the card. I’ll try formatting the SD card now as that seems to do the trick, however it will be on my Mac. I’ve got a Play+ running 1.0.1
@Hans
I dug into things a bit more and the issue appears to be with the samplesMetadata file.
Here is a malformed file that won’t load the samples upon opening the project as seen from a hex editor (Hex fiend on Mac is what I used):
I tried formatting my SD card in linux, deleting the smaller extra partition, however that didn’t change anything. Then, through trial and error, I was able to get it work and start saving and loading projects correctly. One of the things I tried is opening a new project, and saving it immediately. Then I loaded a sample pack, created a beat fill, and saved. It saved correctly and all subsequent projects after that saved correctly. Hopefully some of this helps folks fix the issue permanently or at least work around it on their device.
@Hans I think I found the trick - load a sample project, then open a new project, save it immediately, import a sample pack, save. You should be good to go. I think the magic is loading the known good project, then do your thing. Let me know if this helps!
firmware version 1.0.1
I changed three sd cards.
I load a pack and after restart the folders have been eliminated.
I load another sample into a new folder. Play, even though the new folder is shown on the folders, it doesn’t filter the samples available.
The saving of the project trick did nothing.
I reverted back to 1.0.0 b.1354 and loaded the saved project: nothing, just the all folder existed.
made a new project, loaded a pack. NOTHING
did my play got broken?
