Downloaded the original sd content.
Nothing again, what is happening?
Has anyone experienced this? what can I do?
Up until now I tried to restore my system with three SD cards. Each card gets broken!
2 Likes
Try loading a demo project, create a new project, load a pack, save project. shut down and see if that works?
1 Like
I think I found the trick - load a sample project, then open a new project, save it immediately, import a sample pack, save. You should be good to go. I think the magic is loading the known good project, then do your thing. Let me know if this helps!
1 Like
I tried it. No it doesn’t work! 
1 Like
Maybe reach out to support directly? Hopefully they can help.
1 Like
Already did, a few days ago. No reply yet 
1 Like
I’m still having this same issue, going on months now and still no fix. It is getting to the point where I don’t even want to use the Play anymore because of how frustrating it makes me. I’m really losing faith in Polyend as a company.
1 Like
Yep, that happened to me as well. I didn’t touch my play since this bug appeared.
3 Likes
Same I haven’t touch my play in months waiting for a fix…. This sux by design
2 Likes
Any word on when this will be resolved? I am experiencing the same issues as the rest of the users.
Ver. 1.0.1 Build 1405
1 Like
Some time this year or if not next year unless it’s a leap year then it will take a year……
Reformatting the SD card worked for me.
I also had bought similar Lexar 128GB cards off of Amazon.
At first, the card didn’t work, so I ran diskutil list on them to see what format they were in. Note that I had two cards inserted: disk4 is the Lexar and disk6 is the factory card that came with the Play.
/dev/disk4 (external, physical):
#: TYPE NAME SIZE IDENTIFIER
0: FDisk_partition_scheme *126.4 GB disk4
1: Windows_NTFS 126.4 GB disk4s1
/dev/disk6 (external, physical):
#: TYPE NAME SIZE IDENTIFIER
0: FDisk_partition_scheme *15.6 GB disk6
1: Windows_FAT_32 NO NAME 15.6 GB disk6s1
I ran command to reformat disk4 from NFTS to FAT32.
sudo diskutil eraseDisk FAT32 SDCARD MBRFormat /dev/disk4
After the reformat, you can see the new format.
/dev/disk4 (external, physical):
#: TYPE NAME SIZE IDENTIFIER
0: FDisk_partition_scheme *126.4 GB disk4
1: DOS_FAT_32 SDCARD 126.4 GB disk4s1
/dev/disk6 (external, physical):
#: TYPE NAME SIZE IDENTIFIER
0: FDisk_partition_scheme *15.6 GB disk6
1: Windows_FAT_32 NO NAME 15.6 GB disk6s1
So far, the reformatted disk4 is working… knock on wood.
I’m running this on a two year old M1 mac.
Dear Play users @here, thank you for all the comments and sharing info and thoughts about this critical issue. While you’re waiting for the next update please try our regular guidelines, posted by our moderator @Sandroid here: What capacity SD cards can be used and what's the file partition format used?
…and let us know if you’re still experiencing issues. Thanks for your support and patience so far.
2 Likes
yes, as stated, i had this problem with my Play+ right out of the box, immediately after updating to the latest firmware, with the factory card that i have to assume is formatted correctly.
2 Likes
i even got a new SD card, formatted it to FAT32, redownloaded all the Play+ SD contents, and it did the same thing. if i save a new project, turn the Play+ off and back on, all sample folders disappear for that project.
2 Likes
@here. Thank you for your patience. We are still trying to nail down this bug.
One of the user-owned units with confirmed signs of this issue is shipped to us for an inspection.
Keep your fingers crossed, hopefully, we will find a solution 
3 Likes
Just want to flag that I’m now experiencing this bug consistently.
I wasn’t affected when I was using an Anker power bank to power my Play+, but sample folders disappear after reset every time when using an Apple USB C cable from my Mac Mini.
I changed the way I power the Play+ to start using audio over USB, as I don’t have a hardware mixer any more.
1 Like