I was just considering buying the OG Play, and I feel lucky that I didn’t, so I understand people’s frustration.
I also understand the company’s intention to improve and move forward. There’s no way around it.
The way you did it, I think, was a bit unfair.
If the price of OG Play was initially 500 USD (as you are going to sell now, which means it is economically viable) and people were informed that the hardware upgrade was coming, it would be different.
Given the choice, I would still go for the OG, and some other people might have as well. Others might have chosen Play+.
Clear, fair, and simple.
Also, I don’t see the logic of helping out someone who bought the Play within 30 days and not within 35 days or so.
This is not to sound negative at all. Just my perspective, and I’m open to the idea that there might be an explanation for all these. I don’t know what’s going on within the company.
I like your products. I have Tracker Mini, which I love, although it needs workflow improvements, and you are listening to us, which is great.
I also appreciate you having this forum. I own a lot of gear but have never engaged in the development of updates.
I’m still considering buying the OG Play, given that it will also get updates.
Peace & Love,