same issue with my amd pc, play+ not shown in devices or detected by reaper no matter how connected. ( ryzen 7 2700x ,x470 asus MB) but no issue with my amd laptop(ASUS X513IA- ryzen 7 4700U)
I also have this issue - Tracker Mini. I also have AMD on x570 board and can confirm that the trick with powered hub works. Is there a chance it will be fixed with firmware update?
That being said I would like to point that the fact that for 8 days noone from support wouldnāt even said āGot your ticket, give me timeā is just sad 
Thats weird. They re always very responsive and quick in replying to me. 
Iām also a bit amazed since my previous ticket from 2021 was answered in about an hour, while this time it was eight days (Iāve provided two updates with my findings). Maybe just something didnāt clicked in a bug tracker 
Same for me: If plugged directly into computer, it doesnāt get recognised. Via USB hub (powered) all works just fine.
AMD Ryzenā¢ 5 5600X
ASRock A520M-ITX/ac
Ubuntu 23.10
Silly thing is i dont need to power it.
A passive hub works just as fine
Having the same issue with my AMD Ryzen 7 7840HS device doesnāt sow up and a message pops up saying that the USB device is not working properly. Tried a powered and an unpowered hub but neither worked
After updating from 1.01 to 1.1 firmware it now appears in asio4all
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Iām sad to say that it appears as though this bug may not be completely squashed. Hereās my setup:
OS: Windows 11 64-bit
MB: Gigabyte Aorus X570 Elite Wifi
Polyend Device: Tracker Mini (Firmware 1.1)
The symptom is that my OS does not detect the Tracker Mini at all. It doesnāt appear in Device Manager, anywhere in Settings. As a result, it doesnāt appear to ASIO-aware DAWs like Bitwig, nor does it show up as an available device in ASIO4ALL. The Tracker Mini appears to be receiving power from the USB connection in all cases.
My chipset drivers are current, Iāve tried USB 2.x and 3.x ports, USB-C, multiple cables (including the manufacturer-supplied one), reboots, etc. I donāt have a passive USB hub available, but my powered one also does not solve the problem.
Is anyone else still having this issue?
Update: I also tried connecting my Tracker Mini to a Mac on 14.5 (Sonoma). Starting to wonder if itās a problem with my specific device. Potentially related to this issue?
I am having the same issue, but intermittently - I was able to get a successful USB connection yesterday, but with the same cable today nothing! Windows 10 (non-AMD), nothing showing up in the device manager or in ASIO4ALL. Tried a handful of different USB C to C cables, but I will see if I own any C to A.
Same issue here with AMD AM4 X570
Still not working with my Miniā¦
AMD Ryzen 7 PRO 7840U (ThinkPad P14s)
Running Linux, it used to work sometimes with a USB hub in between but that stopped working. Only sees MIDI now.
dmesg gives this:
usb 5-1: new high-speed USB device number 2 using xhci_hcd
usb 5-1: config 1 interface 3 altsetting 0 bulk endpoint 0x1 has invalid maxpacket 64
usb 5-1: config 1 interface 3 altsetting 0 bulk endpoint 0x81 has invalid maxpacket 64
usb 5-1: New USB device found, idVendor=16d0, idProduct=1118, bcdDevice= 1.01
usb 5-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
usb 5-1: Product: Tracker Mini
usb 5-1: Manufacturer: Polyend
usb 5-1: Quirk or no altset; falling back to MIDI 1.0
Tried running Windows for a little bit, and it sees the unit, but itās not very reliable. The usb hub connection gives different ports then a direct connection and it depends on the cables I use, the cycle of the moon, etc etc
I need a new laptop and AMD CPUs appear to be much better these days than Intels. Iāve already picked an almost perfect candidate for me, but then searched for āAMDā in this forum, found this and got upset
Add a powered USB hub in between and all is good (at least for me).
Can confirm. I can use all the devices without issue when using a powered USB-Hub (USB 3.0 in my case).
I am curiousā¦ does it seem that most of if not all of you who have the same issue (including me) are using AM4 Socket based boards?
I am on AM4, yes. Interesting if we can norrow it even further down to that.
I have btw upgraded my CPU, still on the same AM4 motherboard, and the issue (and USB hub solution) persists for me.
Yeah, thanks. Using a powered hub would complicate my sofa/portable setup quite a bit. Ended up purchasing an Intel based laptop. It was a better fit for me overall, so not a big deal.
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Sorry all, the stars have alignedā¦ Using a powered hub solves the issue for me on both of my AMD based computersā¦ Everything is working!
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Hi all! Long time no posting hahah
Yesterday I received my brand new SYNTH 
Am super happy, but is not detected with the provided USB cable unless I connect it directly through USB-C (With another cable, OFC) I just wanted to report it.
Thanks for the good work as always 
That is odd. I havenāt seen anyone say that the provided USB cable doesnāt power up for them. Mine works fine. Are you using a usb hub by any chance?