Synced Delay clicking/stuttering when receiving external MIDI clock

Bug Description

Delay makes unpleasant clicking/stuttering noise when Polyend Synth is receiving external clock through midi in or usb. Does not happen when delay is not tempo synced.

Steps to Reproduce

Tempo sync delay while unit is receiving external clock from MIDI in or USB.

Occurrence / Frequency

Always.

Found in Firmware

1.0.1

4 Likes

Hi michael.cerame, and welcome to Backstage!

First and foremost: I believe this is a known issue. At least it has been discussed earlier. But I can’t find an existing bug report for it, so it’s good to have it now.

Will you please update your report with the missing sections you did not fill you? Especially version/build is important for the developers.

Thanks!

Oh, and by the way, there’s sort of a workaround: If you first set the delay time based on clock and then switch off clock sync, then the delay time in ms is the equivalent of what the clock sync was, but without the glitches.

2 Likes

Hi @michael.cerame Thank you for reporting this bug. We are sorry you’re experiencing issues while using our product. We will do our best to resolve it and notify you when it’s ready.

1 Like

Hey @here, the Synth 1.1.0 beta just dropped. :partying_face:

Let us know if it fixes the issue for y’all! :heart:

bug still present
version1.0.1
build1459

plz solve this
thx

so i assume, delay is always tempo synced, as soon as an external midi clock is present, no matter the midi settings, nor the delay sync setting?!
at least that’s what i experience on my unit

Hi @sven.saurwein , thanks for your comments. You can set Delay (DEL effect) using Tempo Sync parameter to On or Off.

The Synth 1.1.0 beta fixes this issue, you can use it and we plan to release it soon.

1 Like

Hi, I don’t know if this is the best place to write but I’ve been syncing Synth Vis USB to my windows 10 desktop in Ableton and reaper and I’m experiencing glitches and cracked sounds with the deley. After a while trying to find the cause (I’ve been changing sample rate, buffers, daws with an Audient ID44 mk2) I’ve discovered that the problem is the delay module on Synth when sync.

I’m on 1.0.1, I thought that It was resolved but in my case the problem still exists.

Hi @ameliagagarin , please check my previous comment.

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P.s. there is also newer beta Synth 1.1.0 Public Beta #2 since my last comment for anyone that needs a fix for this issue.

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Thanks, I’ll try this afternoon and I’ll let you know. Thanks you very much :slight_smile:

Hi @here, our latest release fixes this issue: Synth Firmware 1.1.0
Please let us know if you’re happy with the solution and thanks for your support for making our products better.

1 Like

OMG sorry I’ve been very busy with play+ preparing a Live show. Today I will update .firmware

Hello @miropoly it works perfect, at least sync to reaper so I guess is fixed. Thank you very much :smile:

3 Likes

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