Process for upgrading Play to Play+?

I sent everything except the SD card reader (I did send the SD card) and the Stereo Jack Adapter (does anyone use this? never saw it used in any youtube video) because I was too excited to think straight. Tried to send everything because none of it has an use to me without the original unit, but forgot about those. I too emailed them asking if I should do anything about it as I can send those too. They really need to include a list reminding everyone what comes with it to help nobody forget.

I included a printout of receipt for the play plus+ too in the box so in case someone can’t figure out who it’s from despite it being on the box.

I Just bought the play in June and 5 Months later Play +? What the??? I returned my first Play, bought another thinking I still liked the approach…started to have issues with the second unit and reported it to Polyend and still waiting for response from Support. Then I get and Email about Upgrading my 5 month old suspect unit for $399! My head is spinning! The new Plus cost the same as what I paid for my Play and I have to pony up 400 more? Does anybody see the utter insult and dubious nature of this approach to an upgrade. If I had my unit 3 years ok…but I think it is still under warranty and they want to charge for upgrade…? I’m quickly losing respect for what I thought was a good group of people and products that stand alone from the crowd.


Hi, when @ark created this topic (thank you!), Play/Play+ Updates and Upgrade Path didn’t exist yet. Now that Polyend staff created that topic about the upgrade path it is better to keep the questions and discussion there in one place.

I would move these posts there but the software doesn’t want me for some reason… Instead, I’ll mark this topic to be closed in a week (just in case anyone wants to wrap up a comment here). For new comments and questions, please use Play/Play+ Updates and Upgrade Path.

1 Like

3 posts were merged into an existing topic: Play/Play+ Updates and Upgrade Path

A post was merged into an existing topic: Play/Play+ Updates and Upgrade Path