Process for upgrading Play to Play+?

I want to upgrade my Play to Play+ and have some questions:

  1. Is it possible to hold onto my Play until the Play+ arrives?

  2. If not, is there a way to defer sending you my Play until you have a Play+ to send me?

  3. Will the Play case and dust cover fit the Play+?

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I have exactly the same questions :slight_smile:

I would think that a more sensible way to handle it would be

  1. They send you a Play+
  2. You use the packaging to send your Play back to them.
  3. If they do not receive your Play within a decent interval, they charge your credit card for the difference.

That would be perfect! I waited MONTHS to get my original Play so I’m a bit hesitant to send it back and maybe only receive the Play Plus a long time later …

Anyone else having trouble logging into the main polyend site?

I decided to go ahead and order the upgrade. They say they’ll tell me the procedure after I’ve ordered; if it’s unacceptable, I’ll cancel the order.

At least earlier today, they claimed that the Play+ was “available now;” so maybe they’ll stop accepting upgrade orders once those are sold out.

Yeah, it’s swamped. Patience.

no worries. just making sure it wasn’t me.

I would not be a fan of this. This is on par with what Synthstrom is doing. So if it puts us out a few weeks. Most of us have other toys, we will be just fine. How they are doing this process makes sense and is good for the environment.

Got the update, the buttons to put in payment keep being grayed out but I noticed if I waited on that section on the page they became active and managed to get one. There were no instructions provided upon purchase so maybe they aren’t ready to accept the trade ins yet?

edit: got the instructions like 15 minutes later


What we should send?
I recon all the stuff that were on the box but…
what If I misplaced some things?
should I send my sd card?

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This was the Information given via the email after I placed my order;

To ship - please include old accessories. New accessories will come with the new unit. Please store your projects on your computer and include the microSD card.

SD Card - Play+ has a new card optimized for faster loading, do not use the old SD cards.

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If you’re in the USA use the post office, it cost me just under $13 to send from NJ to the FL address they gave. They sent an email with instructions about 15 minutes after I ordered.

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Good for the environment? Maybe I’m missing something: The way they’re doing it, I have to obtain packaging material to use to send the Play to them, and there is no reason to believe that they will be able to reuse that material to send the Play+ to me.

Lucky. Shipping from Montreal to the FL address is a cold $45 :cold_sweat:

Unfortunately, the "To ship - please include old accessories. New accessories will come with the new unit. Please store your projects on your computer and include the microSD card. " was added later, it was not in my confirmation email (or in @radfaraf’s, from what I recall). Neither of us sent the SD card. I actually called Polyend US on the phone after receiving the email and before shipping, and they told me to just send the unit, which I did…

you have been snagged, hook, line and sinker as they say

Ditto. I got email that said:

Please ship your original Play to the closest Polyend location from the chart listed below.

After we receive the unit, …

Nothing about accessories. Before I learned that they expected me to return the accessories, I had already dropped off the box with the Play in it at the post office.

I’ve sent a note to Polyend support asking what I should do. I’m sure it will be sorted out somehow.

@ark We should be good. They replied to me quickly: "Yes, we missed the part about accessories and SD in the first communication. Don’t worry about it. No need to send one more package to us. We’ll ship you the complete package.”