Discussion: Play users and the Play+ launch

Mitch my heart is not warmed to know my 5 month old Play is now a Legacy Play! That the hard earned money I spent for a new Play 5 months ago is now an antique and will cost me 400 more to upgrade so I can own the Play+ that eventually will cost 400 less than my 5 month old, new, Legacy. Can you Imagine my utter disappointment? Also the response time from support, regarding my now Legacy unit and the issues I have been experiencing, has been non existent. How long does it take to send an auto reply to acknowledge receipt of my support ticket?