Just got a second hand Mini. It’s brand new (previous owner used it only a couple of times and bought it a few months ago), still under warranty.
The buttons on my unit are acting weird. Many, if not all of them. I read a couple of threads on the forums here and elsewhere, and people all say the buttons are “mushy”. I get that. My problem is that – while being mushy – they require a different force to “connect”.
For example, the d-pad bottom and right – let’s say I use (an arbitrary) force of 3. For the top and left, I have to use a 6 for it to register. The shift is also a 6, while the copy and delet buttons are a 3. The function buttons vary, much like the multifunction buttons below the screen. I don’t have to press any of the buttons super hard, say, with the force of 10, but it’s still noticable and kicks me out of the flow as I need to press the buttons consciously for them to register.
This is my first Polyend product and I don’t know if this is something I should get used to because every unit is more or less like this, or maybe I just got a broken one and support will fix it for me?
Your mistake was that you didn’t buy it new, and now you’re complaining about the issues on the forum. It’s unclear what the previous owner actually did with it or how they used the trackerit’s always possible to claim it’s new. It’s really unfortunate that your first experience with Polyend turned out this way. But I hope technical support will help you.
@cjclip probably didn’t mean any harm in what he said.
I have firsthand experience when it comes to his tone of writing
But just in case..
The tone of this sentence is very accusative? As in: seems to blame the user for his actions?
Since i have experience with you, i’m going to assume this was not the goal. But if it was, i ask you not to in the future. It’s totally fair game to buy a device second hand.
But as you mention, there might be unforseen issues if the seller was less than truthful about the state of the device.
I’ve been around for long enough not to take some things said on the web too seriously. I inferred what @cjclip might have meant and I assume no ill will — even if more appropriate words could be used to express the intent :). No harm no foul.
I simply call things as they are. Recently, I’ve been noticing more frequently posts on various forums from people who bought used synthesizers and then ask for help. Yes, I understand everyone sometimes wants to save money. But it is always a risk. So, for me, it’s somewhat of a tragicomedy. On one hand, people willingly enter into such deals and then ask for assistance; on the other hand, they could just buy a new synthesizer to avoid this kind of risk and not have to seek help later.
So actually no negativity intended; I genuinely feel sorry for the author who had an issue with the buttons since perhaps the previous owner simply sat on them with their butt, ruining the whole impression and user experience of the Polyend for the new owner.
On the other hand, there is such thing as being needlessly direct. I gain nothing from blame allocation, nor is being judgmental a valid teaching method. Furthermore, I did not ask for help. I asked for experiences of others to establish a baseline for further action — something you did not actually contribute to at all.
ANYWAYS, none of that matters :). Ticket is in. Let’s see what support says. IMHO, we can close the thread.
Hm, this post makes me think, maybe, I should send back my mini for repair or exchange.
My buttons are all to be pressed with different forces, too. I thought, it is, what it is, but if I could have better ones… Bought it some months ago, and only used it 3 or 4 times, but the buttons are not very nice to use this way. (bought from a big online seller btw.).
Please keep us updated how it goes.
Reporting that support got back to me and told me to send the device in so they can either fix it or replace with a new unit. Very quick and pleasant experience so far! Will keep updating you here as things happen.
and sorry to hear that you are having issues with your Mini 
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