Tracker Mini not charging anymore

Hey guys, Thanks for the good work! I just got my Tracker mini a week ago, used it every day and I am very happy about the new note input update, that was the thing missing for me.

Unfortunately, I experience some Battery issues after updating to the beta firmware. Disclaimer: I do not think this is related to the firmware update, but if it is, you guys should know.

I tested the new features right away and was using the mini for hours until my battery status went red. Then i used the supplied power adapter and cable to charge the device, as usual, but coming back an hour later: the device has not been charging, at least this is what the device displayed. Turning it on shows low battery indicator in top right and a popup message about low charge appears. Putting the device to a charger or to the computer does not seem to charge it. I tried several cables and power adapters, nothing seems to be charging the device now.

I flashed the original stable 2.01 firmware again but the problem still persists… I even tried resetting the device by using the manual reset on the bottom of the device.

So the device recognizes when a cable is plugged in by showing the battery status once and then the screen goes dark. This is the case for using the power adapter and plugging directly into the computer. Using the computer, i hear the USB beeing registert with the known sounds of Windows, the connection is then lost shortly after with the typical unplugging sound.

My battery ran out and i cannot use the device or charge it. I am already in contact with my retailer to get it replaced, but i wanted to post this, in case of it beeing a firmware problem and if any other person experiencing the same issues.

Maybe some of you already know this problem?
Best greetings and thank you for your time!

First of all, welcome to Backstage!

Sorry to hear you’re having trouble charging your Mini. Sounds like you already tried with a wide variety of power sources and cables. Did you also try flipping the USB-C plug 180 degrees? That sometimes helps my phone when it doesn’t charge after plugging it in.

Hey, thank you! Happy to be part of the backstage :smiley:
Yes I did try switching the side of the port, I also tried to clean the port with pressurized air.
But it is very Strange, the device is only a week old, dirt and dust should not have gathered so fast.
Since nobody seems to be experiencing this problem, I guess it’s just a faulty connection and the device has to be replaced.

Alright. Remember to back up any data on the SD card that you want to keep before returning it for replacement.

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