Synth doesn’t see insert sd card

Hello! The first time I turned synth on I got a message on the screen “insert SD card”, but the card was already inserted in the device. My MacBook didn’t recognise it either, not in any program.
I found another micro SD card at home and synth started to work, but without any scenes, presets and patches because the card was empty. Please explain me what is it? Is it a factory defect? Why is it not visible?

Hi and welcome! Probably a faulty sd card. After registering your Polyend Synth you can download the factory content and put it on another card.
You can also get in touch with the support at Polyend the have the sd card replaced.

I did it like that. I downloaded the content from the site. It’s very frustrating to start the device when it doesn’t work without magic tricks.

I can totaly understand your frustration but it can happen, sd cards are cheap nowadays and can fail otb even when the initial write was successful at factory. I tend to buy high quality higher capacity ones and replace the factory sds with every new device whenever possible and pack away the original ones. No nice first time experience but an easy fix.

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