Hi folks. Due to life circumstances, I needed to sell some gear off and I parted with my beloved Tracker+. This was brand new in November last year. Even though I have packed and sold many hardware items before, including other Polyend devices, the device arrived with the buyer with the in-transit screen issue.
I haven’t experienced this before, but I believe this is down to a connector working its way loose?
In terms of my options, I am unsure where this leaves me.
- Have I voided my warranty by selling and packaging it up? (I’m guessing yes)
- If by some chance I’m still in warranty still would repair be free?
- And if I’m out of warranty can I have a go at doing it myself?
Open to general advice and any other things I might try. What a bummer.
Maybe this is the universe telling me something that this is my Tracker! (As long as I can fix it.)
My guess by the look is a damaged screen panel, but maybe you’re lucky. At this point It couldn’t hurt to open it and check the connectors unless you’re still somehow under warranty, which I doubt because they didn’t cause the damage and it wasn’t something that happened while it was new, in transit to you. Did you send a service request through the Polyend website? Seems like that would be the first step. Second step after verifying they are not going to fix it would be to ask if they have a screen from another damaged device you could purchase. Or maybe ask if it’s a stock screen that could be found on say Alibaba or an electronics supply store. If you open it, there’s two screws under the serial number label. Be sure and take a picture of the sticker and be careful while removing it. Sorry to hear this happened. I just had to refund someone for a Poly Effects Beebo that was damaged in transit.
