Polyend Synth: Grid weirdness

Synth
1

HI all,

I just got my Polyend Synth on Friday and I’m starting to wonder if I have a defective unit.

I am running up against a ton of double/tripple triggers when playing the pads. It happens a lot when I press a pad very lightly or if I press down and then slowly start to release pressure, the pad will trigger again.

Even worse, sometimes triggers will randomly drop, even when I play a pad with full velocity. I would say I can expet hear a dropped trigger about 3% of the time, give or take. It doesn’t happen all the time, but often enough to be very noticable especialy if I’m trying to play an arpeggio with my fingers.

I’ve messed with the velocity and senitiviity settings and I haven’t had a lot of luck.

Any advice is appreciated. If these issues a common and expected to be addressed with firmware, I can live with it but I only have 30 days to return to vendor if I need to look for an exchange.

Thanks!

2

Yeah, best open a support ticket with Polyend. They’re pretty quick on response.

It sounds like you’ve reset the system and reflashed the firmware, but try that if you haven’t.

I had a single sticky key that I ended up fixing but the vendor or Polyend should help if you can’t.

3

I experienced double trigger and a strange behaviour only one time when I used the synth as controller for another midi synth and the active synth on the same area of the grid was set on sequencer mode. After deactivate the sequencer everything went ok. I think the sequencer data are not transmitted on midi. But I don’t know if this can help you.