Please, I need help - Play does not send audio anymore

Play
1

Hi. I am quite a newbie, having a problem with Play and hope for some help.
All of a sudden, Play no longer sends audio out of the analogue audio plug.
Of course, I checked if the master volume was set correctly (it is: 0 dB), if some of the tracks were muted, or if “Chance” was set to 0%. I also checked if the cable might be damaged - I tried another cable and headphones. Nothing - no audio anymore.
Before I consider the device damaged, I’d like to ask: Are there any other things I can check out, or are there any known traps or caveats while using it?
Thanks for your help and best wishes
Jens

2

Hi @jehoho and welcome to Backstage! :hugs:
That doesn’t sound very good (sorry for the unintentional pun).

Things you could try:

  • re-flashing the latest firmware
  • create a new project and place some samples on a track
  • see if you get any output this way.

If that doesn’t help, get in contact with support and they will help you from there.

Hope you can get it resolved quickly :heart:

1 Like
3

Hi @Sandroid, thanks a lot for the quick reply! :heart:
After removing the SD, inserting it again and rebooting the device, the audio is back!
The problem seems to be solved by the re-inserting action of the SD card, because yesterday the problem had already been there (and the device had been switched off meanwhile).
But anyway: a firmware update is a good idea, though!
Again: thanks a lot!

2 Likes
4

Glad it’s working again. :partying_face:
This raises a few more questions for me though :laughing:

  • How are you powering the device?
  • What kind of SD Card are you using?
  • Have you noticed other “odd” behaviours?
5

Hi.

The device is powered via USB / Elektron Overhub.
The SD card is a Sandisk ultra 16GB.
Firmware (still) is 1.1.0 build 689.
I did not change one of these for a long time, so it seems that it worked fine so far.

During the session, when I had the mentioned problems, some other things seemed odd: it seemed like the encoder’s behaviour was a little bit erroneous.

But as I already mentioned, the error was gone after the restart.

If you want me to execute some tests or if you need further info let me know