Play + Sample playing randomly without sequencer running?

[undiagnosed66]

I’m puzzled about this ( hopefully a bug ) odd behaviour of the Play + got it recently.

I turned on the Play and start looking for my sample folders and noticed that a certain ‘click’ passed through the audio of the play, I did load a sample and left it there without programming any step AND like you can hear from the video the sample randomly goes on although the sequencer is OFF, I did press all the pad Keyb view but makes no differences, I wonder if a reflash of the firmware could help OR is there a defect of the unit? any Idea?

EDIT: I did flash the FW again and gently pressed all the knobs on the unit and the pads, I suspect maybe a contact or something but at the moment the sample allocated to test it again is not playing anymore, I take the chance to understand ( eventually some humid within the internal circuitry ) could play the part? How difficult is to remove the caps to clean it with some Contact Cleaner spray?

[Mitch]

Is this a brand new unit? Could just be a sticky pad not broken in yet or if you got it used, from the last person eating cheeseburgers and pressing pads or who knows what, but if it keeps happening please email support and we can help you out. *edit for clarity

[undiagnosed66]

Thanks for your reply
Is a 2nd hand Unit ( my 2nd unit ) and I’m keep monitoring if perhaps the light pressure of all the knobs and pads made the difference. Eventually I will email the support for help