Play+ Not Recognized on macOS

Bug
1

Bug Description

The Play+ is not recognized on macOS, neither as a MIDI nor as an audio device. The device should appear in the Audio MIDI settings as both a MIDI and audio device when connected.

Reproduction Steps

  1. Connect Play+ to Mac using the factory USB cable.
  2. Open Audio MIDI settings on macOS.
  3. Observe that Play+ does not appear in the list of devices.

Occurrence

Bug is reproducible always

Found in

  • Version: 1.0.1
  • Build: 1405

Additional Context:

  • Mac: M2 Max
  • macOS: Sonoma 14.6.1
  • Ableton Live 12 Suite 12.0.25
  • No hubs, adapters or alternate cables used, direct connection to USB port
  • This issue follows a series of connection instabilities and audio dropouts. At one point, it was connecting but syncing with Ableton was so unstable that it brought my computer to a halt. It reached a point where I even had to restart my Mac. Whenever we do get it to connect again, I suspect I’ll face the same issues:
    • Frequent audio dropouts when used with Ableton Live.
    • Sample rate for Play+ appears locked at 44kHz, despite my system running at 48kHz.
    • Unstable connection - device briefly disappears and reappears in Audio MIDI Setup.
    • Issues persisted even when running system at 44kHz.
    • Experienced user, basic troubleshooting already attempted, including several restarts and trying different ports.
2

Have you tried different DAWs? Usb Ports? Setting?

3

DAW: Again, it won’t even appear in macOS at all. The issue is DAW-agnostic.

USB Port: yes several times

Settings: ?

4

Are you connecting via Midi or USB?

Polyend detects Midi only through its native adapters.

5

Again, factory USB cable. Are you sure it doesn’t do MIDI? It was appearing in Audio/MIDI Setup and Ableton as a MIDI device for a brief moment before going haywire….

I suppose I also must repeat — with emphasis — that right now it’s not showing up in macOS at all, anywhere. I don’t want to derail this thread, or make it too long by answering questions that were already answered :slight_smile: I’m having trouble getting Polyend to respond as it is.

6

It’s hard to say what you’re doing wrong.

The best way is to check on some other computer, or better yet, with a friend. If there is no result, write to the company’s technical support. Maybe it’s a marriage.

7

I actually wrote to them a week ago, so I’m trying here. We’ll see!

I plugged it into an Intel Macbook Pro running Sonoma (good idea!), and it shows up. I can’t run more tests right now, but I guess I need to “reset” my main Mac somehow. I’ve restarted several times.

8

So, try to update mac os to last version.

11

I’m on the latest macOS version.

Also, I’m back in town and my Play no longer connects to my Macbook. It shows up as a MIDI device for a second while the Play boots, but disappears quickly. No action on the audio device front.

Let’s just wait to see what Polyend say. Although it’s been 8 days since I emailed them about this issue…

Edit: They emailed me back and said they’re aware of/working on it.

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