Hi @iv0, needless to say, what you describe isn’t normal at all. I would contact Polyend support directly. If you are not familiar with the Play/Play+ workflow and you are not sure whether what you see is a bug or not, you could try to take a video and upload it somewhere, and we can help you figure out what is going on. I had some trouble understanding the problem(s) by reading your description.
I think that my two trackers came with two SanDisk SD cards. It’s a shame that a groove box of 800 EUR came with a bad quality SD card. I’m thinking about purchase Play Plus but allways is a risk to buy the first units.
Some times small things like sd card might have QA issues, but it sounds like a minor issue, maybe contact them and they can send a correct card? I would not use this example as a reason to discredit company, errors occur, and this seems like a minor one. I am receiving mine today and will see how it works.
Yeah my play unit came with a sandisk sd, and my play+ came with one marked with a polyend logo which is nice won’t mix it up with other cards, I am assuming they are smart enough not to send a trash one when the cost of small sized SD cards is so low, however sometimes something will just be broken.
Hey @iv0, sorry to hear you had issues with your SD card. Although it seems to be something that is having an impact on some users, there are also many of us using the SD card with the Polyend logo that came with the Play+ experiencing zero issues. I don’t say that to diminish in any way your frustrations or feeling of getting something that wasn’t working as expected, but some basic information could really go a long way to getting you the proper support.
From you initial post, @icaria36 replied advising you to contact support directly. Were you able to get ahold on support directly and have a dialogue with them?
I’m sorry you didn’t get the help you were expecting. But that doesn’t give you the right to harass / belittle community moderators (that are not directly affiliated with Polyend by the way). So i would ask you to refrain from that.
We try to help were we can, when we can. So if you feel we failed you at that, then we are truely sorry. Since we are community moderators and not directly affiliated with Polyend, we also have no interest in selling units. We just want to grow a fun and helpful community around devices we enjoy ourselfs.
I’ll gladly help you with your issues - as far that is possible for me, if you point me to what other issues you are facing. I can guarantee you that we do not try to sweep anything under the rug.