Main encoder malfunction

[darioleicach]

Ive just bought the Play + two weeks ago.

Today out of the blue, the main encoder starts to send signal changes by its own.

Here you can see the problem in a video

2 de abril de 2024

Sorry for my english.

Im very concerned. I bought the Play + in USA, but I live in Argentina, where is kind of difficult to get this devices.

I took care of the device with a hard cover. No bad use. I tried different power sources , and I did a firmware reset. But the problem keeps going.

[Sandroid]

Hey @darioleicach, welcome to backstage!

Sorry that you are having problems with your Play+.
This behaviour has happened before apparently, and Polyend has offered a tip for this:

@borsuk

after a discussion with the tech crew we realized there are two separate issues.

One, that @austin.pray linked here , when knobs change their values without touching, has a pretty simple explanation and a way to fix it. The faulty encoders may be touching the metal chassis of the Play+.
All you have to do is to try to move them up and down and left/right to bend them a little (carefully ). I had the same issue with my Play+ and it solved it perfectly. I don’t have to set my Knob Double Tap: Off anymore.

I hope that helps

[darioleicach]

Thanks Sandroid for the fast helping hand . I will try it out and tell the results.

[Sandroid]

Please do! My fingers are crossed

[darioleicach]

Thanks again @Sandroid!

I was a bit skeptic, but for now it resolved the issue. It took a while and a little patience but the encoder is working properly as usual.

The play + is a joy to use, and the community on backstage in a big plus in the process of mastering the device.

Hope next time I will post a jam and not a bug!!

Cheers.

Darío from Argentina.

[schlomo]

This is not a faulty encoder, it’s a feature!
It’s called ‘Chance Encoder’.

Well, you know now how to turn it on and off.