Issues with turning the Synth on

Hi,

Has anyone else had issues with getting the Synth to turn on? I’ve had mine for a month and a half and at first, no problems, it worked from the wall, or from a power bank. Then, gradually, I had to plug/unplug a couple of times to get it to turn on. Currently, power banks won’t get it going, only the official Polyend cable and USB plug and even then I might have to switch it off and on at the wall or physically unplug the cable from the back of the synth a few times to get it to work. Definitely an annoyance, and definitely getting worse. Thanks.

Never heard anyone report this issue before. Has anything changed in regards to how you were powering your Synth when it was working as expected?

Sounds like it’s hardware related. I would reach out to support ASAP. You can reach them from the link below. Hope everything works out well :slight_smile:

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