No problems sending and receiving midi notes and clock via USB but I was having no luck with the supplied TRS MIDI plugs.
I have found that the Arturia ones that came with my Audiofuse interface work as substitutes.
I decided to use a Multimeter to see if I could identify the issue.
Based on this midi.org post Arturia use TRS type B in the following manner.
Comparing tests with the Multimeter on the Arturia plugs vs the supplied Polyend ones I’ve noticed that, while TIP and RING are connected to pins #4 and #5, EARTH is not connected to #2. Instead it seems to be connected to the metal body of the plug.
Could this be why the supplied plugs are not working?
Before I update my support ticket I’d love to know the opinion of anyone with more electrical engineering experience than I.