Encoder issues - values changing without outside input

[miropoly]

Hi @pianomanzero , thanks for reporting this bug, but I’m afraid both you and others have already reported it…

Here:

Play+ Main encoder randomly jumping around. Anyone else experience?

Has anyone else encountered an issue with the Play+ main encoder suddenly switching settings at random? (video link here) It suddenly started doing this today while prepping for my Jamuary entry for the day. I tried switching out the power source (official wall-wart versus plugged into various battery banks), tried restarting the unit, tried removing and reinserting the SD card, etc, and nothing has corrected the situation. I’m guessing this might be a hardware issue, but I would certainly ho…

And here:

Play+ knob sensitivity: parameter values change without touching

Compared to the Play the new Play+ is really sensitive. I assume there is no way to dial that up and down it is either on or off. Any one else feel that the touch is sensitive?

@pianomanzero

I’m opening this ticket so that there’s awareness and so that future customers won’t have to deal with the issue

If you’d like to keep an open thread about this problem, I will move it from Bug (as we already have two duplicates) into Play category, although all the tickets I shared above are also available for anyone to search and find information about. They are archived but not hidden.

Thanks again for sharing your thoughts on this issue. We will answer your question and continue further discussion your original bug report (shared above).