Discussion: Play users and the Play+ launch

I ordered mine last week and it’s scheduled to arrive today. I woke up this morning to the news and to say I feel ripped off is an understatement.


It does say to contact them if you order it within the last month, assuming they will hook you up

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Then this should make you happy :blush: :


You guys have to be a bit more tactful with your release schedule and products. Build trust with your supporters, we like the products, but the business side needs some work.


So if we were unlucky enough to purchase the play earlier this year we’re SOL? $400 seems quite steep to upgrade when the unit costs what we payed for the previous model without a synth engine… as everyone has said this is not how you inspire brand loyalty. I really like your products they’re fun and intuitive and would love to have the capabilities of the + but this just hurts knowing I could’ve waited a few months to get this functionality for the price I paid previously


Cut the price of the upgrade and maybe I’ll be less angry. Sorry guys but I’m so pissed.
Do you think that paying 1200 euros to have the exact same machine that you sell for 799 euros is fair ? Is like shiting on people who believed in Polyend and bought the product just a year and a half.


Agreed. Ben Jordan posted a $200 off coupon to his Patreon. If you have the ability to do it for $200, price it as such.

I bought my play a few months back and have only recently had the time to sit down and mess with it. I genuinely feel ripped off.


It’s not unlike what all the other companies are doing. When you buy for instance a smartphone, it will be superseded the next year too. The new model is introduced at (hopefully) the previous price and last year’s model is then discounted, which usually is the perfect opportunity to buy the old model.

Seems like this should stay in the discord. Ijs

Email Polyend your concern.

Not good looks on many in here.


With the price cutdown of the (old) Play you’re already are at a loss when you try to sell it in disgust and rage quit moment. You still can use it like you always use it with the knowledge that the other one exists. You don’t have to care about that.

What is PolyEnd to do? Can they upgrade the old Play with a new PCB and a faceplate if possible?
What would be the costs of such a refurbishing? Half the price of a new one may be too steep or not. But PolyEnd is no charity.

Who is to say that in a years time a Play++/II/2 won’t appear? The development of mobile device CPU’s rages on.

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It is unlike what other companies are doing, I don’t know why you would say that. What Polyend has done here is more or less unprecedented in the music gear market and not in a good way. You’d be hard pressed to find similar examples and that’s for a reason! Smartphones are not music gear!

New laptops and smartphones come out so often because they are always pushing the hardware and specs further and further. Every year the CPU is more powerful than the last. This is not so with music hardware! There are devices from years ago that have the same “specs” or “power” as the Play. The only reason Play didn’t exist years ago is that no one designed it not because it was not possible. Not so with computers. Music gear is all about user interface and its design.

I don’t know why you would defend such a short product cycle, it’s in the interest of consumers that companies put out devices which are well designed and don’t need a redo so quickly after launch.


Before assuming malice, I think they have cornered themselves a bit during the chip crisis with their initial design and now want to move on from the old underpowered hardware to stay competitive.

I believe that there is hardly a perfect way to handle such a transition without great financial loss to the company (e.g. by replacing all previous units at their own cost) or screwing over customers (by devaluing their expensive purchases) in the process.

I personally don’t like short product life-cycles either and I would strongly disapprove if Polyend repeated this regularly, but I don’t believe that this is their intent. To me at least, they have always appeared like a company that does care about their customers.


I’m not angry they updated as everything gets updated, I’m angry my 3 month old Polyend has literally been made worthless overnight by them making it now £450. Most companies will reduce their old product by an about £100 with the new version being a maybe £100 more than the last current price as it’s a new update with more features and that is perfectly fair to me.
But doing what they have is just a joke! And they want £400 for me to swap out to the new one and that just adds more of an insult!


As a dedicated supporter, I feel kinda slighted. I understand innovation cost, but alot play users feel that the upgrade cost to play plus balance with the decreased price of the basic play is a lot to swallow. I own 4 Polyend devices and I like the upgrade but 400 is a little much for me. Idk


I for one am excited for the upgrade. The synth voices look awesome and quite deep. For a second I was bummed there wasn’t a dedicated drum synth, but realized the VAP and WTFM engines are more than capable of generating some good drum sounds, albeit with a bit more menu diving than I’d like. I was considering selling my Play as it hasn’t meshed as well with my rig as the tracker, but this upgrade addresses a lot of what I was missing. A bit bummed I didn’t catch the discount code though :sweat_smile:


Me too, if i had the code, it would be a no brainer


Hi Just wondering if there was any news on the specs of next year’s Play++?


I have ordered a Play+ today. (not upgraded since I feel more convenient to order a new machine and try to sell the Play 1…).

As I’ve done with all the Polyend products: product announcement → order. The same day.

Honestly I can’t understand the 1 month exclusive special upgrade policy. All the early adopters like me (just 17 months…) feel like crap now.

I think you should think to something more sound and serious to meet our feeling.
At the very end we are the ones making Polyend going forward.

Yes someone like me did make an impulse purchase, but on the long run if we see this kind of weird behavior (1 months buyer get a special condition, early adopters are lost…) we will start abandone the brand and lose any interest. What I do suggest it’s a coupon code or any other idea :writing_hand: that would not let us feel so stupid to believe in Polyend.

I understand thay you as a company want to boost profits, but this time you could have being doing it differently.
And I appreciate the huge improvement of the Play+ and all the effort to make another great machine.
It’s normal to see a new model popping out someday, but why lower the Play1 price so much?
Its’ a clear choice to look at new clients more than care of retention… We aficionados have been sacrified. Huge price drop. So we lost half the value of our Play1 units.

Play1’s price was dropped overnight, (a 300 price drop killed the 2nd hand market and any chance to sell our gear fairly…).
And more: why don’t give a more fair upgrade policy for ALL the owners (cmon it’s just 17 months…) and not only to the 1 month old clients?

It’s your turn to make some smarter moves now.

And please: put us first than Ben Jordan or other influencers. They could be cooler, smarter and more appealing than us, but believe me getting a machine for free it’s not the same to save money and bet on your products. We are the ones that bet on you.
Would any of thos influencers actually pay some money to buy your machines like us, or would they pass since they could look at a long list of analytical CONS?
We are the ones that look at pros, we are the one that look at your brands with they eyes of a loving one. And we saw you kissing and … ing with Ben J. What a sad scende :sweat_smile:

It was sad to know that coupon codes were shared on Discords or some YT channel.
WTF? :face_with_raised_eyebrow:
We are your customers, you shoud care of us more than everyone else.

You can’t change your destination overnight but you can change your direction …

We’ll wait for you.

With respect by an old and loyal customer…


Exactly the same here, plus… I can’t use it with MIDI due to clock and polyphony bugs, I basically paid 800 for a brick which now Is worth 500, which I could sell at 400 maybe? that is rough


I bought the Polyend Play only one year ago… asking me to pay 400€ + 50€ shipping costs to get the upgrade to Polyend Play + makes 1250€… not happy with this deal. As i understand now, i bought an instrument for 800€ that’s only worth 500€ now…