Can't register my Tracker+

Hello,

I bought a B-stock Tracker+ on https://www.bax-shop.fr/

Il would like to register it but I have this message :“This device is already registered. If you believe this to be an error, contact our support team.”

Can you help me ?

Hey @lalettre18, welcome to Backstage! And congrats on your purchase! :partying_face:

You can either ask the seller to unregister the device, or you can contact Polyend’s customer support.

I’m sure they will help you! :hugs:

What is the benefit of registrering the device?

Not sure if it is still the case, but at one point it was necessary to download the factory content from the official website.

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Hello,
thanks for your help, yes I want to download the factory content. i’ll ask the support !

Best regards

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