Audio out panning problem

Bug
1

Bug Description

If panning is set to center (0), sound only comes out of the right side.
If panning is set to -100, sound only from the left side.
If panning is set to 100, sound comes from both sides but it’s mono.
If I panning is set to -50, it seems like equal, stereo audio.
This is true with headphones as well as every cable I tried.
What could be wrong?

Steps to Reproduce

Set panning to center (0).

Occurrence / Frequency

Always

Found in Firmware

  • Version: 1.0.3
  • Build: 1138

Attachments

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2

Hi and welcome to the community!

I few questions as i tested it and was not able to reproduce:

  1. Wich engine are you refering to? Instruments have panning from -50 (left) to 50 (right) 0 being center. Synth engine has -100 (left) to 100 (right) 0 being center.
  2. Wich sample are you using if any (stereo or mono) or wich synth engine and wich patch?

Lets see if we can find the issue😊

3

I tried it it with both synths and samples, panning all the way right and all the way left with the same results. It’s strange though. If I put ping-pong delay on, I can hear the echo bounce from side to side no matter how I have it panned so it seems like the channels themselves work ok.
Same results using stereo or mono samples and every patch I tried.

4

That’s very strange indeed! Interesting that the ping pong delay is presenting an intact stereo image. I never experienced or read about your issue.

Lets go through the common troubleshooting first.

  1. Can you do a reflash with the current firmware and select a new project afterwards.
  2. Be sure to run your device with the original power supply, just to be sure it is not power related.
  3. You can also test the fm radio if there’s a stereo image issue.

Please report back.

5

Also, when I add an instrument and set Panning=0 and then do a “From-To” Fx fill of P 50 to P -50 the effect works - the sound travels from one speaker to the other as expected. But when I delete the Fx column. it goes back to just coming from one side.

6

I also have the OG Tracker and tested the same project on it and the panning works as expected.

7

crazy!:grinning_face_with_smiling_eyes:
Please do the reflash mentioned above, download the firmware:

8

And just that its mentioned, it happens to all projects not only the specific one? Also when starting a new one?

Please provide the project as a zip file and attach it to the bug report for further troubleshooting if needed.

9

All projects old and new.
I did a refresh with new firmware as well as a pin reset.

There’s another thing that just started happening around the same time. I have an audio cable running from the line out and then splitting into two 1/4” male ends going into a little mixer. This had been working great until the panning issue started. Now, if I have the audio cable plugged into the Tracker line out and have a powered USB C cable plugged into the Tracker without the Tracker being turned on, a loud buzzing happens. Once the Tracker is powered on it goes away completely.

10

Thanks for taking the time and sorry, that you still having troubles.

That sounds more like a hardware fault than a software bug then.
Please contact the Polyend Support for a RMA at
support@polyend.com with a reference to this bug report. They’ll take care of you.

1 Like
11

Hey man. Welcome to backstage. You’ll see you’re in really good hands when members like @Patrick jump in looking to help out.

I would go ahead with the suggestion of contacting Polyend support at support@polyend.com but was curious to know what those other cables you applied and had the same results.