# Tracker-plus not powering on **URL:** \ **Category:** Tracker\ **Tags:** tracker-plus, tracker\ **Created:** [October 4, 2024, 7:59pm UTC](https://backstage.polyend.com/t/tracker-plus-not-powering-on/14690 "2024-10-04T19:59:41Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![blakex4000](https://backstage.polyend.com/letter_avatar_proxy/v4/letter/b/ccd318/32.png) [@blakex4000](https://backstage.polyend.com/u/blakex4000)\ **Post date:** [October 4, 2024, 7:59pm UTC](https://backstage.polyend.com/t/tracker-plus-not-powering-on/14690/1 "2024-10-04T19:59:41Z")
I bought my Tracker + brand new on 7/1/24 and as of today on 10/4/24 my Tracker + will not power on. I have tried different cables and power banks and nothing has worked. My Tracker + has been in the same place inside my home since purchase and has never been moved! I cannot wrap my head around this! I’ve owned a ton of gear and I have NEVER had something 3 months old die on me like this! ---
**Author:** ![Sandroid](https://backstage.polyend.com/user_avatar/backstage.polyend.com/sandroid/32/172_2.png) [@Sandroid](https://backstage.polyend.com/u/Sandroid)\ **Post date:** [October 4, 2024, 9:08pm UTC](https://backstage.polyend.com/t/tracker-plus-not-powering-on/14690/2 "2024-10-04T21:08:29Z")
Hey @blakex4000 welcome to Backstage 🥳 and sorry to hear you’re having troubles with your T+ 🫂 Make sure to directly contact [customer support](https://polyend.com/my-account/support/). I’m sure they will help you out. ❤ Couple questions: - Do you hear an internal click when trying to turn it on? - Do any of the lights come on? ---
**Author:** ![blakex4000](https://backstage.polyend.com/letter_avatar_proxy/v4/letter/b/ccd318/32.png) [@blakex4000](https://backstage.polyend.com/u/blakex4000)\ **Post date:** [October 5, 2024, 1:45am UTC](https://backstage.polyend.com/t/tracker-plus-not-powering-on/14690/3 "2024-10-05T01:45:33Z")
Nope… No noises or lights whatsoever. Still no response from Polyend either. ---
**Author:** ![gravedraq](https://backstage.polyend.com/user_avatar/backstage.polyend.com/gravedraq/32/3150_2.png) [@gravedraq](https://backstage.polyend.com/u/gravedraq)\ **Post date:** [October 5, 2024, 6:00am UTC](https://backstage.polyend.com/t/tracker-plus-not-powering-on/14690/4 "2024-10-05T06:00:48Z")
I guess that submitted such issue on a late Friday is just unfortunately bad luck:/ ---
**Author:** ![troxx](https://backstage.polyend.com/user_avatar/backstage.polyend.com/troxx/32/6444_2.png) [@troxx](https://backstage.polyend.com/u/troxx)\ **Post date:** [October 5, 2024, 6:54am UTC](https://backstage.polyend.com/t/tracker-plus-not-powering-on/14690/5 "2024-10-05T06:54:48Z")
Hey, I had the same issue, the Tracker+ attempted to power on, there was the audible click, but no lights, no display. Did you buy direct from Polyend? When I messaged support they sent an RMA and I returned the device, they sent out a new unit. If you purchased elsewhere, I would assume the warranty is with them and they would replace it for you? ---
**Author:** ![Sandroid](https://backstage.polyend.com/user_avatar/backstage.polyend.com/sandroid/32/172_2.png) [@Sandroid](https://backstage.polyend.com/u/Sandroid)\ **Post date:** [October 5, 2024, 8:00am UTC](https://backstage.polyend.com/t/tracker-plus-not-powering-on/14690/6 "2024-10-05T08:00:48Z")
what @gravedraq said is accurate. You’ll probably have to wait till monday for a response as most companies are closed over the weekends here in europe. Sorry. ---
**Author:** ![jiggle.mac](https://backstage.polyend.com/letter_avatar_proxy/v4/letter/j/7cd45c/32.png) [@jiggle.mac](https://backstage.polyend.com/u/jiggle.mac)\ **Post date:** [October 5, 2024, 10:52am UTC](https://backstage.polyend.com/t/tracker-plus-not-powering-on/14690/7 "2024-10-05T10:52:55Z")
I had mine replaced this week, it had a usb fault. Andertons in the uk where really good with it, i called and the next morning it was collected and swapped for a new one. Brilliant. Mine clicked and turned off when i changed the usb mode to audio in out, then it refused to start up, mine did work with a power bank, that got it working again but usb functionality was dead. Good luck, i hope its sorted quickly ---
**Author:** ![Pizza2047](https://backstage.polyend.com/user_avatar/backstage.polyend.com/pizza2047/32/1827_2.png) [@Pizza2047](https://backstage.polyend.com/u/Pizza2047)\ **Post date:** [October 23, 2024, 5:10pm UTC](https://backstage.polyend.com/t/tracker-plus-not-powering-on/14690/8 "2024-10-23T17:10:05Z")
Mine just died too 😔 I was working on it using a power bank (I’m not sure if it’s “smart” or “intelligent” but it was real cheap - $20, so I guess not?). It was working fine for an hour or so and then it just randomly froze. Completely non responsive (not even the power button). I then just unplugged it but now it doesn’t want to switch on at all. No little click, no lights, nothing. Feels bricked. I have no idea how this happened. Does anyone know if the wrong power bank can brick the device? Or is it something else perhaps? 🤔 If nothing responds, I guess all I can do is try to send it back? ---
**Author:** ![Sandroid](https://backstage.polyend.com/user_avatar/backstage.polyend.com/sandroid/32/172_2.png) [@Sandroid](https://backstage.polyend.com/u/Sandroid)\ **Post date:** [October 23, 2024, 5:22pm UTC](https://backstage.polyend.com/t/tracker-plus-not-powering-on/14690/9 "2024-10-23T17:22:52Z")
What’s the model of the powerbank? Also yes, send it in if you can or contact [customer support](https://polyend.com/my-account/support/). ---
**Author:** ![Pizza2047](https://backstage.polyend.com/user_avatar/backstage.polyend.com/pizza2047/32/1827_2.png) [@Pizza2047](https://backstage.polyend.com/u/Pizza2047)\ **Post date:** [November 7, 2024, 4:33pm UTC](https://backstage.polyend.com/t/tracker-plus-not-powering-on/14690/10 "2024-11-07T16:33:50Z")
Got it replaced, thanks man! ---
**Author:** ![dima131](https://backstage.polyend.com/letter_avatar_proxy/v4/letter/d/e480ec/32.png) [@dima131](https://backstage.polyend.com/u/dima131)\ **Post date:** [November 4, 2026, 9:37am UTC](https://backstage.polyend.com/t/tracker-plus-not-powering-on/14690/11 "2026-11-04T09:37:27Z")
I ran into this issue with my Tracker+ yesterday. I hadn’t turned the tracker on for a couple of months, and yesterday I decided to install a new firmware update. The device wouldn’t respond to the power button at all, even though I knew for a fact that both the cable and the power adapter were working. While waiting for a response from tech support, I tried a few different things - leaving it plugged in for a while, removing the SD card, and holding the power button down for an extended period. In the end, it powered on when I held down the power button first and then plugged in the cable. This might be a genuine solution, or it could just be a coincidence - but either way, my tracker is working now. Tech support suggested initiating an RMA, but that’s a bit complicated in my region.