# Play+ Not Recognized on macOS **URL:** \ **Category:** Archive\ **Tags:** cannot-reproduce, play-plus, usb-audio-playplus, play\ **Created:** [September 7, 2024, 11:36pm UTC](https://backstage.polyend.com/t/play-not-recognized-on-macos/14132 "2024-09-07T23:36:54Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![nathan.rightnour](https://backstage.polyend.com/user_avatar/backstage.polyend.com/nathan.rightnour/32/3642_2.png) [@nathan.rightnour](https://backstage.polyend.com/u/nathan.rightnour)\ **Post date:** [September 7, 2024, 11:36pm UTC](https://backstage.polyend.com/t/play-not-recognized-on-macos/14132/1 "2024-09-07T23:36:54Z")
### Bug Description The Play+ is not recognized on macOS, neither as a MIDI nor as an audio device. The device should appear in the Audio MIDI settings as both a MIDI and audio device when connected. ### Reproduction Steps 1. Connect Play+ to Mac using the factory USB cable. 2. Open Audio MIDI settings on macOS. 3. Observe that Play+ does not appear in the list of devices. ### Occurrence Bug is reproducible always ### Found in - **Version** : 1.0.1 - **Build** : 1405 ### Additional Context: - Mac: M2 Max - macOS: Sonoma 14.6.1 - Ableton Live 12 Suite 12.0.25 - No hubs, adapters or alternate cables used, direct connection to USB port - This issue follows a series of connection instabilities and audio dropouts. At one point, it was connecting but syncing with Ableton was so unstable that it brought my computer to a halt. It reached a point where I even had to restart my Mac. **Whenever we do get it to connect again, I suspect I’ll face the same issues:** - Frequent audio dropouts when used with Ableton Live. - Sample rate for Play+ appears locked at 44kHz, despite my system running at 48kHz. - Unstable connection - device briefly disappears and reappears in Audio MIDI Setup. - Issues persisted even when running system at 44kHz. - Experienced user, basic troubleshooting already attempted, including several restarts and trying different ports. ---
**Author:** ![cjclip](https://backstage.polyend.com/user_avatar/backstage.polyend.com/cjclip/32/3959_2.png) [@cjclip](https://backstage.polyend.com/u/cjclip)\ **Post date:** [September 8, 2024, 11:03am UTC](https://backstage.polyend.com/t/play-not-recognized-on-macos/14132/2 "2024-09-08T11:03:48Z")
Have you tried different DAWs? Usb Ports? Setting? ---
**Author:** ![nathan.rightnour](https://backstage.polyend.com/user_avatar/backstage.polyend.com/nathan.rightnour/32/3642_2.png) [@nathan.rightnour](https://backstage.polyend.com/u/nathan.rightnour)\ **Post date:** [September 8, 2024, 3:35pm UTC](https://backstage.polyend.com/t/play-not-recognized-on-macos/14132/3 "2024-09-08T15:35:14Z")
**DAW** : Again, it won’t even appear in macOS at all. The issue is DAW-agnostic. **USB Port** : yes several times **Settings** : ? ---
**Author:** ![cjclip](https://backstage.polyend.com/user_avatar/backstage.polyend.com/cjclip/32/3959_2.png) [@cjclip](https://backstage.polyend.com/u/cjclip)\ **Post date:** [September 8, 2024, 4:48pm UTC](https://backstage.polyend.com/t/play-not-recognized-on-macos/14132/4 "2024-09-08T16:48:43Z")
Are you connecting via Midi or USB? Polyend detects Midi only through its native adapters. ---
**Author:** ![nathan.rightnour](https://backstage.polyend.com/user_avatar/backstage.polyend.com/nathan.rightnour/32/3642_2.png) [@nathan.rightnour](https://backstage.polyend.com/u/nathan.rightnour)\ **Post date:** [September 8, 2024, 5:01pm UTC](https://backstage.polyend.com/t/play-not-recognized-on-macos/14132/5 "2024-09-08T17:01:55Z")
Again, factory USB cable. Are you sure it doesn’t do MIDI? It was appearing in Audio/MIDI Setup _and_ Ableton as a MIDI device for a brief moment before going haywire…. I suppose I also must repeat — with emphasis — that right now **it’s not showing up in macOS at all, anywhere**. I don’t want to derail this thread, or make it too long by answering questions that were already answered 🙂 I’m having trouble getting Polyend to respond as it is. ---
**Author:** ![cjclip](https://backstage.polyend.com/user_avatar/backstage.polyend.com/cjclip/32/3959_2.png) [@cjclip](https://backstage.polyend.com/u/cjclip)\ **Post date:** [September 8, 2024, 5:18pm UTC](https://backstage.polyend.com/t/play-not-recognized-on-macos/14132/6 "2024-09-08T17:18:00Z")
It’s hard to say what you’re doing wrong. The best way is to check on some other computer, or better yet, with a friend. If there is no result, write to the company’s technical support. Maybe it’s a marriage. ---
**Author:** ![nathan.rightnour](https://backstage.polyend.com/user_avatar/backstage.polyend.com/nathan.rightnour/32/3642_2.png) [@nathan.rightnour](https://backstage.polyend.com/u/nathan.rightnour)\ **Post date:** [September 8, 2024, 5:39pm UTC](https://backstage.polyend.com/t/play-not-recognized-on-macos/14132/7 "2024-09-08T17:39:17Z")
I actually wrote to them a week ago, so I’m trying here. We’ll see! I plugged it into an Intel Macbook Pro running Sonoma (good idea!), and it shows up. I can’t run more tests right now, but I guess I need to “reset” my main Mac somehow. I’ve restarted several times. ---
**Author:** ![cjclip](https://backstage.polyend.com/user_avatar/backstage.polyend.com/cjclip/32/3959_2.png) [@cjclip](https://backstage.polyend.com/u/cjclip)\ **Post date:** [September 8, 2024, 7:50pm UTC](https://backstage.polyend.com/t/play-not-recognized-on-macos/14132/8 "2024-09-08T19:50:13Z")
So, try to update mac os to last version. ---
**Author:** ![nathan.rightnour](https://backstage.polyend.com/user_avatar/backstage.polyend.com/nathan.rightnour/32/3642_2.png) [@nathan.rightnour](https://backstage.polyend.com/u/nathan.rightnour)\ **Post date:** [September 10, 2024, 10:22pm UTC](https://backstage.polyend.com/t/play-not-recognized-on-macos/14132/11 "2024-09-10T22:22:13Z")
I’m on the latest macOS version. Also, I’m back in town and my Play no longer connects to my Macbook. It shows up as a MIDI device for a second while the Play boots, but disappears quickly. No action on the audio device front. Let’s just wait to see what Polyend say. Although it’s been 8 days since I emailed them about this issue… Edit: They emailed me back and said they’re aware of/working on it. ---
**Author:** ![miropoly](https://backstage.polyend.com/user_avatar/backstage.polyend.com/miropoly/32/45_2.png) [@miropoly](https://backstage.polyend.com/u/miropoly)\ **Post date:** [October 11, 2024, 4:34pm UTC](https://backstage.polyend.com/t/play-not-recognized-on-macos/14132/14 "2024-10-11T16:34:47Z")
Hi @nathan.rightnour , have you managed to fix the problem? Did you get help from our customer support via email? I suspect it might be a faulty HW: cable, USB socket on Play or your laptop, or both. Have you tired using another computer or another cable? I cannot think of anything else at this point, please follow general guidelines (but I think you’re already doing so): - Avoid using USB hubs (we don’t support them) and instead connect the device directly to your computer USB port - To make sure the device i is correctly recognized as an audio device by your computer OS and DAW: - first connect the USB cable while your device is still switched off - then power on the device - launch the DAW - and finally select the device as your audio input and output device - If you are still experiencing issues then we suggest trying another buffer size setting or creating an [aggregate device](https://www.sweetwater.com/sweetcare/articles/aggregate-audio-devices-and-drivers-for-pc-and-mac/) to use a different audio output device simultaneously with Play as your input device Let us know if you had any progress with this critical issue please. Thanks for your patience. ---
**Author:** ![miropoly](https://backstage.polyend.com/user_avatar/backstage.polyend.com/miropoly/32/45_2.png) [@miropoly](https://backstage.polyend.com/u/miropoly)\ **Post date:** [October 15, 2024, 1:17pm UTC](https://backstage.polyend.com/t/play-not-recognized-on-macos/14132/15 "2024-10-15T13:17:28Z")
Hi @here, any updates on this issue? Also, please don’t forget to Allow the accessory to connect: ![Screenshot 2024-10-15 at 15.15.00](https://backstage.polyend.com/uploads/default/original/2X/0/01bf9711dc1d820fa14bf4fc8264297f22dbd7d4.png) If you pressed Don’t Allow in the past by accident, you can search online how to reset this setting. Let us know if you need help. ---
**Author:** ![nathan.rightnour](https://backstage.polyend.com/user_avatar/backstage.polyend.com/nathan.rightnour/32/3642_2.png) [@nathan.rightnour](https://backstage.polyend.com/u/nathan.rightnour)\ **Post date:** [October 15, 2024, 8:27pm UTC](https://backstage.polyend.com/t/play-not-recognized-on-macos/14132/16 "2024-10-15T20:27:33Z")
Hi, support ended up getting back to me and they said they “haven’t found a solution”. In the meantime I sent it back for now, just because I personally won’t end up using it without DAW integration. I swapped out every part: USB-C cable, miniSD card, (the miniSD adapter for what it’s worth), and tested 2 Macs on different OS’s and chips (Intel and Apple) and even updated one of the Mac’s OS post-issue. If you’re able to use it with Sonoma or Sequoia, the issue could have been a manufacturing issue with the unit itself. Which would be strange indeed, but I’ve seen weirder. ---
**Author:** ![miropoly](https://backstage.polyend.com/user_avatar/backstage.polyend.com/miropoly/32/45_2.png) [@miropoly](https://backstage.polyend.com/u/miropoly)\ **Post date:** [October 16, 2024, 8:44am UTC](https://backstage.polyend.com/t/play-not-recognized-on-macos/14132/17 "2024-10-16T08:44:09Z")
Hi @nathan.rightnour , OK thanks for letting us know. I’m sorry you had a bad experience. I’ll close the report for now as we cannot reproduce it. Please let us know if you have any further issues in the future. Best regards ---
**Author:** ![miropoly](https://backstage.polyend.com/user_avatar/backstage.polyend.com/miropoly/32/45_2.png) [@miropoly](https://backstage.polyend.com/u/miropoly)\ **Post date:** [October 23, 2024, 11:09am UTC](https://backstage.polyend.com/t/play-not-recognized-on-macos/14132/19 "2024-10-23T11:09:06Z")
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