# Main encoder malfunction

**URL:** <https://backstage.polyend.com/t/main-encoder-malfunction/10222>\
**Category:** Archive\
**Tags:** play-plus, duplicate\
**Created:** [April 3, 2024, 12:02am UTC](https://backstage.polyend.com/t/main-encoder-malfunction/10222 "2024-04-03T00:02:15Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Sandroid](https://backstage.polyend.com/user_avatar/backstage.polyend.com/sandroid/32/172_2.png) [@Sandroid](https://backstage.polyend.com/u/Sandroid)\
**Post date:** [April 3, 2024, 12:05am UTC](https://backstage.polyend.com/t/main-encoder-malfunction/10222/2 "2024-04-03T00:05:47Z")

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Hey @darioleicach, welcome to backstage! 🥳

Sorry that you are having problems with your Play+.  
This behaviour has happened before apparently, and Polyend has offered a tip for this:

> [@Play+ knob sensitivity: parameter values change without touching](https://backstage.polyend.com/t/play-knob-sensitivity-parameter-values-change-without-touching/6769/14):
>
> after a discussion with the tech crew we realized there are two separate issues.
> 
> One, that @austin.pray linked [here](https://youtu.be/9urnwT_4z3Y), when knobs change their values without touching, has a pretty simple explanation and a way to fix it. The faulty encoders may be touching the metal chassis of the Play+.  
> All you have to do is to try to move them up and down and left/right to bend them a little (carefully 😉 ). I had the same issue with my Play+ and it solved it perfectly. I don’t have to set my Knob Double Tap: Off anymore.

I hope that helps 😊

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_[View the full topic](https://backstage.polyend.com/t/main-encoder-malfunction/10222)._