# Main encoder malfunction **URL:** \ **Category:** Archive\ **Tags:** play-plus, duplicate\ **Created:** [April 3, 2024, 12:02am UTC](https://backstage.polyend.com/t/main-encoder-malfunction/10222 "2024-04-03T00:02:15Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![darioleicach](https://backstage.polyend.com/letter_avatar_proxy/v4/letter/d/b782af/32.png) [@darioleicach](https://backstage.polyend.com/u/darioleicach)\ **Post date:** [April 3, 2024, 12:02am UTC](https://backstage.polyend.com/t/main-encoder-malfunction/10222/1 "2024-04-03T00:02:15Z")
Ive just bought the Play + two weeks ago. Today out of the blue, the main encoder starts to send signal changes by its own. Here you can see the problem in a video [![](https://img.youtube.com/vi/1Uk5VjBcPXU/maxresdefault.jpg "2 de abril de 2024") ](https://www.youtube.com/watch?v=1Uk5VjBcPXU) Sorry for my english. Im very concerned. I bought the Play + in USA, but I live in Argentina, where is kind of difficult to get this devices. I took care of the device with a hard cover. No bad use. I tried different power sources , and I did a firmware reset. But the problem keeps going. ---
**Author:** ![Sandroid](https://backstage.polyend.com/user_avatar/backstage.polyend.com/sandroid/32/172_2.png) [@Sandroid](https://backstage.polyend.com/u/Sandroid)\ **Post date:** [April 3, 2024, 12:05am UTC](https://backstage.polyend.com/t/main-encoder-malfunction/10222/2 "2024-04-03T00:05:47Z")
Hey @darioleicach, welcome to backstage! 🥳 Sorry that you are having problems with your Play+. This behaviour has happened before apparently, and Polyend has offered a tip for this: > [@Play+ knob sensitivity: parameter values change without touching](https://backstage.polyend.com/t/play-knob-sensitivity-parameter-values-change-without-touching/6769/14): > > after a discussion with the tech crew we realized there are two separate issues. > > One, that @austin.pray linked [here](https://youtu.be/9urnwT_4z3Y), when knobs change their values without touching, has a pretty simple explanation and a way to fix it. The faulty encoders may be touching the metal chassis of the Play+. > All you have to do is to try to move them up and down and left/right to bend them a little (carefully 😉 ). I had the same issue with my Play+ and it solved it perfectly. I don’t have to set my Knob Double Tap: Off anymore. I hope that helps 😊 ---
**Author:** ![darioleicach](https://backstage.polyend.com/letter_avatar_proxy/v4/letter/d/b782af/32.png) [@darioleicach](https://backstage.polyend.com/u/darioleicach)\ **Post date:** [April 3, 2024, 12:09am UTC](https://backstage.polyend.com/t/main-encoder-malfunction/10222/3 "2024-04-03T00:09:04Z")
Thanks Sandroid for the fast helping hand ❤. I will try it out and tell the results. ---
**Author:** ![Sandroid](https://backstage.polyend.com/user_avatar/backstage.polyend.com/sandroid/32/172_2.png) [@Sandroid](https://backstage.polyend.com/u/Sandroid)\ **Post date:** [April 3, 2024, 12:10am UTC](https://backstage.polyend.com/t/main-encoder-malfunction/10222/4 "2024-04-03T00:10:33Z")
Please do! My fingers are crossed 🤞 🙏 ---
**Author:** ![darioleicach](https://backstage.polyend.com/letter_avatar_proxy/v4/letter/d/b782af/32.png) [@darioleicach](https://backstage.polyend.com/u/darioleicach)\ **Post date:** [April 3, 2024, 3:03am UTC](https://backstage.polyend.com/t/main-encoder-malfunction/10222/5 "2024-04-03T03:03:56Z")
Thanks again @Sandroid! I was a bit skeptic, but for now it resolved the issue. It took a while and a little patience but the encoder is working properly as usual. The play + is a joy to use, and the community on backstage in a big plus in the process of mastering the device. Hope next time I will post a jam and not a bug!! Cheers. Darío from Argentina. ---
**Author:** ![schlomo](https://backstage.polyend.com/letter_avatar_proxy/v4/letter/s/43a26b/32.png) [@schlomo](https://backstage.polyend.com/u/schlomo)\ **Post date:** [April 3, 2024, 10:16am UTC](https://backstage.polyend.com/t/main-encoder-malfunction/10222/6 "2024-04-03T10:16:25Z")
This is not a faulty encoder, it’s a feature! It’s called ‘Chance Encoder’. Well, you know now how to turn it on and off. 😉 ---
**Author:** ![miropoly](https://backstage.polyend.com/user_avatar/backstage.polyend.com/miropoly/32/45_2.png) [@miropoly](https://backstage.polyend.com/u/miropoly)\ **Post date:** [April 10, 2024, 10:16am UTC](https://backstage.polyend.com/t/main-encoder-malfunction/10222/7 "2024-04-10T10:16:35Z")
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.