# Issues with turning the Synth on

**URL:** <https://backstage.polyend.com/t/issues-with-turning-the-synth-on/24521>\
**Category:** Synth\
**Created:** [April 19, 2026, 7:49am UTC](https://backstage.polyend.com/t/issues-with-turning-the-synth-on/24521 "2026-04-19T07:49:36Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![misslanastraw](https://backstage.polyend.com/letter_avatar_proxy/v4/letter/m/50afbb/32.png) [@misslanastraw](https://backstage.polyend.com/u/misslanastraw)\
**Post date:** [April 19, 2026, 7:49am UTC](https://backstage.polyend.com/t/issues-with-turning-the-synth-on/24521/1 "2026-04-19T07:49:36Z")

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Hi,

Has anyone else had issues with getting the Synth to turn on? I’ve had mine for a month and a half and at first, no problems, it worked from the wall, or from a power bank. Then, gradually, I had to plug/unplug a couple of times to get it to turn on. Currently, power banks won’t get it going, only the official Polyend cable and USB plug and even then I might have to switch it off and on at the wall or physically unplug the cable from the back of the synth a few times to get it to work. Definitely an annoyance, and definitely getting worse. Thanks.

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**Author:** ![Dann](https://backstage.polyend.com/user_avatar/backstage.polyend.com/dann/32/2287_2.png) [@Dann](https://backstage.polyend.com/u/Dann)\
**Post date:** [April 19, 2026, 3:20pm UTC](https://backstage.polyend.com/t/issues-with-turning-the-synth-on/24521/2 "2026-04-19T15:20:23Z")

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Never heard anyone report this issue before. Has anything changed in regards to how you were powering your Synth when it was working as expected?

Sounds like it’s hardware related. I would reach out to support ASAP. You can reach them from the link below. Hope everything works out well 🙂

> **[My Account • Polyend](https://polyend.com/my-account/support/)**

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**Author:** ![misslanastraw](https://backstage.polyend.com/letter_avatar_proxy/v4/letter/m/50afbb/32.png) [@misslanastraw](https://backstage.polyend.com/u/misslanastraw)\
**Post date:** [April 21, 2026, 12:24am UTC](https://backstage.polyend.com/t/issues-with-turning-the-synth-on/24521/3 "2026-04-21T00:24:54Z")

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Thanks. It’s a weird intermittent problem, to be sure. Pressing the power button is usually quite a simple operation. I have contacted tech support.

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**Author:** ![Dann](https://backstage.polyend.com/user_avatar/backstage.polyend.com/dann/32/2287_2.png) [@Dann](https://backstage.polyend.com/u/Dann)\
**Post date:** [April 21, 2026, 1:23am UTC](https://backstage.polyend.com/t/issues-with-turning-the-synth-on/24521/4 "2026-04-21T01:23:04Z")

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Good to hear. If you have the time, please follow up here with how it goes.

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**Author:** ![registratiealwino](https://backstage.polyend.com/letter_avatar_proxy/v4/letter/r/ee7513/32.png) [@registratiealwino](https://backstage.polyend.com/u/registratiealwino)\
**Post date:** [August 24, 2026, 2:05pm UTC](https://backstage.polyend.com/t/issues-with-turning-the-synth-on/24521/5 "2026-08-24T14:05:59Z")

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Generally it takes a second or two of pushing the power on knob, before the thing turning on, you can hear a small click like a relay.