I note this thread: Synth pads hard to press (I added to that thread but I had only got my Synth a day or two previously).
I did see another comment that I didn’t pay much attention to at the time but I can’t find it again. If I recall correctly it suggested that a light touch should start with the “volume” at 10% not 0%. Perhaps this is where the problem lies. (Is a Midi message sent when a touch too light to make a sound is made? I don’t use midi yet.)
(I should add that I do not want to use fixed velocity settings - that’s removing the ability to play expressively IMO.)