I’m not sure if you misunderstood me?
That’s exactly what i was saying. This is most likely a defective unit.
If you get in touch with Polyends customer support directly or the retailer you bought the device from, i’m sure you can arrange a repair or exchange.
I’ll mark this as resolved as it is not a software issue, but i do hope you can get it fixed.
If you still require any help - feel free to contact me directly, start a new topic or add a comment in here. As it will set an automatic timer that this issue will close in two weeks.
Best of luck!