# Connection issue with a USB Y-Cable

**URL:** <https://backstage.polyend.com/t/connection-issue-with-a-usb-y-cable/16390>\
**Category:** Synth\
**Tags:** question\
**Created:** [November 27, 2024, 11:13pm UTC](https://backstage.polyend.com/t/connection-issue-with-a-usb-y-cable/16390 "2024-11-27T23:13:39Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![Sandroid](https://backstage.polyend.com/user_avatar/backstage.polyend.com/sandroid/32/172_2.png) [@Sandroid](https://backstage.polyend.com/u/Sandroid)\
**Post date:** [November 27, 2024, 11:57pm UTC](https://backstage.polyend.com/t/connection-issue-with-a-usb-y-cable/16390/8 "2024-11-27T23:57:55Z")

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Since you mentioned Mac:

- Did you get the Permission window asking you to allow to connect the device to the Mac?

Just curious because i automatically was thinking of this issue here:

> [@Play+ Not Recognized on macOS](https://backstage.polyend.com/t/play-not-recognized-on-macos/14132):
>
> Bug Description The Play+ is not recognized on macOS, neither as a MIDI nor as an audio device. The device should appear in the Audio MIDI settings as both a MIDI and audio device when connected. Reproduction Steps Connect Play+ to Mac using the factory USB cable. Open Audio MIDI settings on macOS. Observe that Play+ does not appear in the list of devices. Occurrence Bug is reproducible always Found in Version: 1.0.1 Build: 1405 Additional Context: Mac: M2 Max macOS: Sonoma 14.6.1 Ableton…

Maybe newer Apple M-Chip products have an issue? The Synth works fine for me on an M1 Macbook.

Do you per chance have a different computer you could try the connection with?

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_[View the full topic](https://backstage.polyend.com/t/connection-issue-with-a-usb-y-cable/16390)._